ADA Monitor fails to start

Document ID : KB000007408
Last Modified Date : 14/02/2018
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Issue:

After installing and configuring ADA Standard monitor, ADA Collector service fails to start and below errors are present in SACollector logs:

 

********** SACollector **********

05:16:58 Severity 1 - SACollector starting up
05:16:58 Severity 2 - Precision timer frequency is 1,842,209,835,976 ticks per second
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at saPacketCapture.cpp 3254 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at saPacketCapture.cpp 3111 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SASpanReceiver.cpp 408 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SASpanReceiver.cpp 104 -
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SACollector.cpp 648 - Error initializing collector input thread '111.111.111.111 Packets'
05:16:58 Severity 2 - Abnormal exit from CreateCollectorInputThread() hr=-2013331448
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SACollector.cpp 2017 -
05:16:58 Severity 3 - NQMultipleSignalSynHandle2() return code hrInputFeedError=-2013331448
05:16:58 Severity 2 - ServiceShutdownNotification before FlushAllInputThreads()
05:16:58 Severity 3 - WaitForAllInputThreadCompletion() return code hrInputFeedError=-2013331448
05:16:58 Severity 2 - hr_test failure 0x87ff0008 Invalid network interface card specified at SACollector.cpp 542 -
05:16:58 Severity 2 - SACollectorProgramEntry => wrapup: hr=-2013331448
05:16:58 Severity 1 - Shutting Down

Environment:
ADA 11.0Window 2012 R2
Cause:

This problem can be occurred due to invalid NIC and IP Address configuration on ADA Standard Monitor

Resolution:

 

Follow the below guidelines while configuring Network interface cards on ADA Monitor machine.

  • There should be minimum two NICs required.
  • One will act as monitor NIC which would receive data from SPAN port of your switch. Configure dummy IP for this NIC
  • Other NIC should have IP Configured which can communicate with ADA Console. This is management NIC.

 

Additional Information: