Actual Total Effort (Hours) field showing wrong value.

Document ID : KB000013510
Last Modified Date : 14/02/2018
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We adjusted a Timesheet by moving away some Actuals from an Incident and on checking the 'Actual Total Effort (Hours)' field it is still showing the time of the previous Posted and Adjusted Timesheet.




Why is the Actual Total Effort not automatically updated after moving away Actuals from the Timesheet ? 


When you adjust a posted Timesheet, it needs to be approved and posted again to get reflected correctly the Actual Total Effort of the Incident. 

Note that In Projects you can configure the "Pending Actuals" field, which will inform on this, but in Incidents there is no such field.