Activities window loses selection after refresh when grouped by agent or queue

Document ID : KB000087840
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

Some customers expierenced problems in the User Interface with the grouping mechanism in the Activities window.

Grouping by Agent: If you select a specific Agent of the list the selection will be cleared after some seconds and "all agents" is selected again.
The selection is also lost when pressing F5 for refresh.

Grouping by Queue: The first queue in the list is selected after a few seconds or after refresh.
Cause:
Cause type:
Other
Root Cause: Refer to description
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Additional Information:
Workaround :
Sorting has to be used instead of filtering.