Error Message :
Some customers expierenced problems in the User Interface with the grouping mechanism in the Activities window.
Grouping by Agent: If you select a specific Agent of the list the selection will be cleared after some seconds and "all agents" is selected again.
The selection is also lost when pressing F5 for refresh.
Grouping by Queue: The first queue in the list is selected after a few seconds or after refresh.
Root Cause: Refer to description
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: No Fix
Sorting has to be used instead of filtering.