Active Users widget only show the users logged on only one WCC server

Document ID : KB000113084
Last Modified Date : 05/09/2018
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Issue:

In WCC HA configuration:

the "Active Users" widget we only see the users logged on to the current WCC server. e.g.: when looking at active users on WCC server1 we only see users logged on to WCC server1 and not those logged on to WCC server2.

Environment:
WCC 11.4 SP6 on LINUX
Cause:
Internal firewall port was not opened on both WCC servers
 
Resolution:
You can use the Active User widget to monitor the CA WCC users that are currently CONNECTED to the CA WCC nodes in the HA cluster, and to view a list of active user sessions.

This mean that you should connect to both nodes in WCC HA to view a list of active user sessions and the internal firewall port on both WCC servers should be opened


See more detail from the following WCC documentation:

https://docops.ca.com/ca-workload-automation-ae/11-4-2/en/ca-wcc-help-systems/ca-wcc-dashboard/manage-the-active-user-widget#ManagetheActiveUserWidget-CustomizetheActiveUsersTable