Active Directory users are not created during Upgrade to Dollar Universe 6 on Linux platforms

Document ID : KB000086879
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
In the upgrade wizard log file :

bfr_i_cal01 is a Active Directory user:

==========================================================================================
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| populate_taart_zontache | Submission account bfr_i_cal01 not found
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| xn_get_id | O_TYPE_USER ID not found for <bfr_i_cal01>
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| o_io_cache_data_provider_ | Error getting ID for <bfr_i_cal01>: 600
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| owls_user_read | cannot find internal ID for USER [bfr_i_cal01]
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| o_io_cache_data_provider_ | Error getting User <bfr_i_cal01>: 600
| 2014-09-15 09:22:25 |WARN |X|IO |pid=24026.4023384944| owls_retrieve_user_author | cannot read USER author code [bfr_i_cal01], err
========================================================================================== 

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Upgrade to V6 on Linux System, the submission accounts triggered by Active Directory system users are not recreated. Import of task submitted by these users fails systematically.
Environment:
OS: Linux
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Problem can be bypassed by adding the concerned AD users to the /etc/passwd for all the upgrade.

The V6.3.01 will be available in the 2nd week of October.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01
Additional Information:
Workaround :
N/A