Acknowledged alarms not being sent to spectrum via the snmpgtw probe

Document ID : KB000112477
Last Modified Date : 04/09/2018
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Issue:
We have snmpgtw probe version 1.40 we are using to integrate with spectrum.
All the alarms and clear alarm message are being sent and received by spectrum as expected.
However when we acknowledged and alarm in UIM it is not being close out in spectrum.
How can we correct this?
Environment:
UIM 9.0 and earlier
snmpgtw 1.40 and earlier
Cause:
the alarm_close message is a very special message.
The snmpgtw probe was never designed to handle this type of message.
 
Resolution:
The Service Field team developed a probe that can be installed on windows or linux primary hubs.
this probe is called close_alarm_gtw version 1.5

the steps are
1) deploy the probe to the primary
2) setup a queue to monitor for alarm_close events
3) update the snmpgtw to look for alarm_close2 events as well as alarm events.

this should allow for acknowledged alarms to then be sent to spectrum via the snmpgtw probe.

 
Additional Information:
There is a communities link that has screen shots below
https://communities.ca.com/message/24181689