Accessing creds.ntc, I get in the browser the message "redirected too many times"

Document ID : KB000005190
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Running Web Agent, when accessing the Windows Authentication Scheme (creds.ntc), the browser
stops and give me the error message :

        "redirected too many times. "

Environment:
SiteMinder 12.52 Windows 2008 R2;
Cause:

  This error means that the Web Agent gets the username authenticated by IIS,
  and it passes it to the Policy Server. But the Policy Server cannot find
  the user in the User Store, and as such, it asks the Web Agent
  for credentials. Then the request goes in loop.

  mywebagent.mydomain.com/.../creds.ntc
 
     "redirected too many times."

Resolution:

  Correctly configuring the Policy Server to find the user in the User Store resolved
  the issue