"Access violation" quarantine messages displayed in AE10

Document ID : KB000087936
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Microsoft C++ Exception at 000007FB82844650
Access violation at 000007FB7A8BD58E on write 0000000000000000
Access violation at 000007FB7A30104E on read 0000000000000001

In different frequencies the following quarantine messages appeared in Version 10.0.7+hf.3.build.448:

Microsoft C++ Exception at 000007FB82844650
Access violation at 000007FB7A8BD58E on write 0000000000000000
Access violation at 000007FB7A30104E on read 0000000000000001
Environment:
OS: Windows
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: There are some known memory leaks which were only fixed in v11++.
Resolution:
Update to version 11 or newer as this issue has been resolved in version 11 and above.

Fix Status: Released

Fix Version(s):
Automation Engine 11 - Available
Automation Engine 12 - Available
Additional Information:
Workaround :
To avoid this situation the WP's in v10 can be monitored on memory usage and if for example a WP is consuming more than 5GB memory just restart this process.