Access is restricted while accessing CA Transaction Manager Admin Console

Document ID : KB000105740
Last Modified Date : 10/07/2018
Show Technical Document Details
Issue:
The document provide how to access CA Transaction Manager if site is restricted and getting below error.

User-added image
Environment:
Transaction Manager 7 & above.
Resolution:
The document helps in provide an information on how to white-list an IP Address if CA Transaction Manager Admin Console is not accessible and getting access to this site is "Restricted"

Please follow the below steps:

1. Fill and sign the attached CA SAAS IP Address Form with details of Admin Console URL and IP's to be whist-listed. 

2. Open a case for CA Support using http://support.arcot.com .

3. Attached IP Address form  will be reviewed and processed upon necessary approvals.
File Attachments:
CA SAAS IP Address Form .pdf