Access FSSUI : Applet not downloading.

Document ID : KB000007455
Last Modified Date : 14/02/2018
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Issue:

When I try to access the FSSUI : http://host.domain.com/siteminder/index.html  / login

the Applet is not downloading. 

 

I checked the browser configuration and the FSSUI Site is in the trusted sites. The browser uses JDK 1.7.

 

When I check the Network traces (http protocol) I can see:

 

2018.119381 130.119.150.229 10.130.224.65 HTTP 1066 GET /sitemindercgi/smadmcgi.exe?jar HTTP/1.1 

2078.229815 10.130.224.65 130.119.150.229 HTTP 870 HTTP/1.1 500 Internal Server Error  (text/html)

 

Checking the Apache error_log:

 

[error] [client 130.119.150.229] /opt/CA/siteminder/admin/smadmcgi.exe: error while loading shared libraries: libSmShutdownManager.so: cannot open shared object file: No such file or directory, referer: http://duspa01-u161157.ca.com/siteminder/smadmin_frameset.html

[error] [client 130.119.150.229] Premature end of script headers: smadmcgi.exe, referer: http://host.domain.com/siteminder/smadmin_frameset.html

 

Cause:

There are missing paths to libraries in the Apache server configuration used for the FSSUI.

Resolution:

Add the following in the Apache httpd.conf:

 

SetEnv SM_ADM_UDP_PORT "44444"

SetEnv SM_ADM_TCP_PORT "44444"

SetEnv LD_LIBRARY_PATH /libr:/usr/lib:/opt/CA/siteminder/bin:/opt/CA/siteminder/lib:

 

Note : siteminder Policy Server is installed in /opt/CA/siteminder