Abnormal condition adding submission account with non existing system user

Document ID : KB000086388
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
If a submission is created and the system user account is wrongly entered, e. g. : ORSIPTST\pos) and try to save this account, UVC returns an error message :
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An error occurred with the system user: Install service user error
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Problem is that the submission account been created in DUAS, BUT has been not created the user service . In universe.log

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| 2014-01-20 18:45:22 |ERROR|S|IO |pid=1160.3860| u_io_thread_trt | New client 588 (UVMS407/ on vmstm2k12) authentication failed: Authentication error (Authentication request error)
| 2014-01-20 18:46:26 |ERROR|X|IO |pid=1392.1796| k_install_service | CreateService failed for user pos (1057)
| 2014-01-20 18:46:26 |ERROR|X|IO |pid=1392.1796| owls_io_user_sys_user | error installing service user [UNIV61_vmstm2k12_univ_POOS] associated with submisssion account [POOS]
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Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6
Adding a new submission account on a Windows DUAS with a non-
existing system user, no error pops up and the account is added.
It is expected that an error would be displayed since the system user does not exist.

 
Environment:
OS: Windows
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: No error is displayed when adding a new submission account on a Windows system with a system user that does not exist.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Console
Dollar Universe 6.2.01 - Available
Additional Information:
Workaround :
N/A