The email notification does not work when the Exchange SMTP VIP is defined as SMTP server on the mail_smtp.txt file

Document ID : KB000085340
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
On the universe.log:
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<< 2012-05-04 13:00:12 0025494/uxioserv /u_send_mail /000000000 - SMTP_MSG_HELO : Protocol error whith SMTP server smtpgw.kemet.com on port 25 (6) (SMTP: 0) 
<< 2012-05-04 13:00:12 0025494/uxioserv /u_trt_req_smtp_msg /000000000 - u_trt_snd_mail in error (6) 
####################################################

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :The email notification does not work when the Exchange SMTP VIP is defined as SMTP server on the mail_smtp.txt file
Environment:
OS: All
OS Version: All
Cause:
Cause type:
Configuration
Root Cause: The issue comes from a bad NAT translation from the Exchange SMTP VIP server, the mail is not dispatched to one of the Mail Exchangers and is rejected
Resolution:
Enable transparency on the Exchange SMTP VIP server, check with your Exchange Administrators how to do it

Enter the ip adress of one of the Exchange MX instead of the SMTP VIP server hostname on the mail_conf.txt

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010
Additional Information:
Workaround :
N/A