Impossible to access Dollar Universe via the Univiewer console.

Document ID : KB000087115
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Pop-up error message from Univiewer Console.
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Http session expired. Please restart the application
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Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Impossible to access Dollar Universe via the Univiewer console.
Environment:
OS: All
OS Version: ALL OS
Cause:
Cause type:
By design
Root Cause: The root cause is that the system time of the machine on which Dollar Universe node is installed is outside the allowed time window of -12H or +12H of the system time of Univiewer Management Server. For example, the system time/date of the machine where Dollar Universe is installed is May 21st whereas the system of the Univiewer Management Server is May 23rd.
Another reason is that there's no activity on the Univiewer Console within 24 hours, if you try to access again the any Dollar Universe from the Univiewer Console, this warning message will appear. The default timeout is 24 hours.
Resolution:
Solution 1: The system time of the machines where Univiewer Console, Univiewer Management Server and Dollar Universe v6.x should not be outside the allowed time window of -12H or +12H.

Solution 2: There is no need to relaunch Univiewer Console, all you need to do is reopen again any tab of Dollar Universe objects. The default timeout value of 24 hours (1440 minutes) can be changed to a longer value (36 hours or 2160 minutes, for example) from the "Node Settings" of UVMS -> Advanced Settings -> Session Expiry Delay. This is not a dynamic variable, which means that UVMS needs to be restarted in order for this variable change to take effect.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.0.0
Additional Information:
Workaround :
N/A