Dollar Universe doesn't start.

Document ID : KB000086068
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the universe.log file:
##########################
0007716/UniServio /u_io_srv_main /000000000 - Error opening IO server X service
0007716/UniServio /u_io_srv_main /000000000 - u_listen error : (WinSock): Permission denied
0008900/UniServCdj /u_io_callsrv_ver /000000000 - u_com_crypt_receive error : Invalid message header (not supported) (host [<HOSTNAME>])
##########################

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Dollar Universe doesn't start.
Environment:
OS: Windows
OS Version: All
Cause:
Cause type:
Configuration
Root Cause: Dollar Universe doesn't start because the port defined for Dollar Universe is already used.
Resolution:
The solution is to make sure that the port used by Dollar Universe is free. The port can be checked or changed in the services file:
c:\Windows\System32\drivers\etc\services

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A