Dollar Universe is not launching jobs and is inaccessible

Document ID : KB000085513
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In Universe.log:

####################################
<< 2013-04-04 20:34:15 0001412/uxstratm /u_io_callsrv_gen /000000000 - Error connecting IO server on host [<hostname>]: (WinSock): Connection refused
<< 2013-04-04 20:34:15 0001412/uxstratm /u_gelog1 /000000000 - Unable to get logical name S_CODNOEUD (API returns error -1)
<< 2013-04-04 20:34:15 0001412/uxstratm / /134460986 - %UNI_-E-U_UENV0101, This Company is unknown
####################################

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :After changing the server's host name, Dollar Universe is not launching jobs and is inaccessible via any interface (UVC, GCO, CLI).
Environment:
OS: Windows
OS Version: All Windows
Cause:
Cause type:
Configuration
Root Cause: This is an error in configuration. The host name was changed but certain key files in Dollar Universe and on the system were not: %UXMGR%\uxsrsrv.sck, %UXMGR%\useralias.txt, %windir%\system32\drivers\etc\hosts, etc.
Resolution:

becomes


- If required by the system, the hosts file needs to be updated for the new hostname to point to the correct IP address.

Ex:

becomes


Fix Status: No Fix
 
Additional Information:
Workaround :
N/A