Token Server cannot be restarted after IP address modification.

Document ID : KB000087036
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
sldtkd - ERROR : The reference 'xxxxxxxx' written in the license file 'C:\Program Files\sysload\sldtkd\sldtkd.dat' does not match the reference 'yyyyyyyyy' found on the machine.

Patch level detected:Sysload Token Server
Product Version: Sysload 5.8.0

Description :Token Server cannot be restarted after IP address modification.
Environment:
OS: All
OS Version: n/a
Cause:
Cause type:
By design
Root Cause: License file is generated for a specific IP address and cannot be used if the Token Server's IP address changes.
Resolution:
Generate a new license file based on the appropriate IP address.
IMPORTANT : the "sldtkd.dat" file will need to be removed prior to the license update, therefore all current leases will not be renewed. This implies that all agents will need to be restarted (after being re-configured with the Token Server's new IP address)

Fix Status: No Fix

Additional Information:
Workaround :
N/A