DQM cannot be started

Document ID : KB000086234
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the universe.log

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<< 2013-01-10 11:27:15 0054446/uxdqmsrv /u_getserv_c_43 /000000000 - ERROR: cannot find the port number for Company : [COMPANY] node : [node], server [4] area [X] 
########

Patch level detected:Dollar Universe 5.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :DQM cannot be started
Environment:
OS: All
OS Version: All
Cause:
Cause type:
Configuration
Root Cause: This message means that the DQM port cannot be found.
Resolution:
Define the same port name in the services file and in the uxsrsrv.alias.
Example:

services file:
COMPANY_DQM_X 16110/tcp

uxsrsrv.alias:
PRXPRD_DQM_X COMPANY_DQM_X
_DQM_X COMPANY_DQM_X

If the right column contains a port not present in services, you will have the error message mentioned below.

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A