Dollar Universe doesn't start.

Document ID : KB000086902
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the universe.log:

#############
Probleme d'acces au fichier suivi des automates
#############

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Dollar Universe doesn't start.
Environment:
OS: All
OS Version: All
Related configuration item(s): All Dollar Universe 5.x
Cause:
Cause type:
Other
Root Cause: This file can be corrupted after a filesystem full and/or system crash issue.
Resolution:
On UNIX/LINUX
1. From mgr directory, load the environment: . ./uxsetenv
2. Stop Dollar Universe: $UXMGR/uxshutdown
3. Make sure that the processes are not running and then kill the processes if they remain
4. Make sure that there is enough free space on the system
5 Launch the reorganization: $UXMGR/ux_vrf_rgz_rst
6 Start Dollar Universe again: $UXMGR/uxstartup

On Windows
1.Shutdown the Dollar Universe company
2.Open a MS-DOS window
3.Load the company environment by using the "uxsetenv" in the mgr folder
4.Check all the services are shutdown and all the Dollar Universe windows are closed
5.Execute the command line "ux_vrf_rgz_rst > reorg.log"
6.Restart the Dollar Universe company

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A