Collector crashes immediately after start

Document ID : KB000087106
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the sldrmd.log file:
###############################################
[hist] *** Error in file 'C:\Program Files\Sysload\history\activity.dat'; file header () is INCORRECT
[hist] *** OCtFile_create: Cannot create file (LBtreeFile; nRc=-1) : 'C:\Program Files\Sysload\history\activity'
[hist] *** Error in file 'C:\Program Files\Sysload\history\activity.dat'; file header () is INCORRECT
[hist] *** OCtFile_open: Cannot open file (LBtreeFile; nRc=-1) : 'C:\Program Files\Sysload\history\activity'
[hist] OHstFile_saveRecords - OHstFile_open nErrCode = 12
###############################################

Patch level detected:Sysload Agent for any system
Product Version: Sysload 5.6.0

Description :Collector crashes immediately after start
Environment:
OS: All
OS Version: All
Cause:
Cause type:
Configuration
Root Cause: This is due to the fact that the History files are corrupted
Resolution:
Apply the sld_rebuild procedure described in the "Sysload tools" documentation

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A