Metrics (both real-time & history) are not available (greyed out).

Document ID : KB000086950
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
Pop-up:
####################
Agent is unreachable
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Patch level detected:Sysload Analyst Rich Client (Windows interface)
Product Version: Sysload 5.5.0

Description :Metrics (both real-time & history) are not available (greyed out).
Agent configuration cannot be checked or modified
Environment:
OS: Windows
OS Version: All supported Windows platforms
Cause:
Cause type:
Configuration
Root Cause: Communication between agent and Management Server is down
Resolution:
Check and fix the communication issue between the agent and the Management Server

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A