Alerts subscription requests can not be treated by the management server

Document ID : KB000085212
Last Modified Date : 30/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the sldmgts.log
#########################
sldmgts - CnxWorkerThread_010 - Could not queue 'FwdGrpAgtReq' (e.g. alert subscription request) message from 10.176.253.182 : work queue is full.
#########################

Patch level detected:Sysload Management Server 5.50
Product Version: Sysload 5.5.0

Description :Alerts subscription requests can not be treated by the management server, some errors appear on the sldmgts.log
Environment:
OS: Windows
OS Version: All.
Cause:
Cause type:
Configuration
Root Cause: The management server forwards the alert subscription requests from the Consoles, Alert Manager or Script Monitor.
Resolution:
Set the following parameters on the management server (queue size and number of threads) in the "sldmgts.ini" file to higher values:

[General]
FwdGrpAgtReqWorkQueueSize=500
NoAlertSubscriberThreads=150


If you use Alert Manager, verify that this parameter is set on the sldald.ini with a value or 300 seconds or higher:

[General]
AlertRefreshAllPeriod=300

Fix Status: Released

Fix Version(s):
Component: Management Server
Version: Sysload 5.5.0
Additional Information:
Workaround :
N/A