Dollar Universe doesn't start after upgrade v5 to v6. TEMP_IO_X service is not present.

Document ID : KB000086006
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
No error message after the upgrade.

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Dollar Universe doesn't start after upgrade v5 to v6.
TEMP_IO_X service is not present.
Environment:
OS: Windows
OS Version: All Windows.
Cause:
Cause type:
Defect
Root Cause: In specific cases, the upgrade procedure (Dollar Universe v5 to v6) is not able to create subfolder tmp_v5 and copy all the needed files.
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.1.01
Additional Information:
Workaround :
N/A