The Reporter server is not starting

Document ID : KB000086748
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
No relevant messages in the server.log file you see that since a specified date no logs are created anymore.
No particular message in ojw.log file.

Patch level detected:Reporter 3.0.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :It is impossible to start Reporter and services remain down.
Environment:
OS: Windows Server 2008
OS Version: Windows SErver 2008 64 bits R2
Cause:
Cause type:
Configuration
Root Cause: A Reporter installed on a 64 bits Windows platform requires a 64 bits java environment and this issue is due to the fact that a java 32 JRE was installed on this system. (see c:\Program (x86)\jva\jr6\)
Resolution:
Check if a 64 bits Java installation does not exist on this system.
1- If this is the case let the java_orsyp variable in the REP\mgr\setenv.bat point on the 64 bits JRE.

2- If no JRE 64 bits is installed, please install it.

Fix Status: Released

Fix Version(s):
Component: Reporter
Version: Dollar.Universe 5.6.0 FX25010
Additional Information:
Workaround :
N/A