Cannot log in to Univiewer Management Server using the Univiewer WebConsole.

Document ID : KB000086271
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
The pop-up error message in the attached file UVC_version_not_supported.jpg.

In the uvserver.log, the following error message appeared:
################################
| 2012-05-24 15:14:37 |INFO | request-worker-7793 | com.orsyp.central.server.AuthentificationStdImpl | Authentication for user: univa completed successfully.
| 2012-05-24 15:14:37 |INFO | request-worker-7788 | com.orsyp.central.server.AuthentificationStdImpl | Authentication for user: univa completed successfully.
| 2012-05-24 15:14:37 |INFO | request-worker-7791 | com.orsyp.central.server.AuthentificationStdImpl | Authentication for user: univa completed successfully.
| 2012-05-24 15:14:37 |ERROR| request-worker-7793 | com.orsyp.request.AbstractRequestHandler | Failed processing request
com.orsyp.DataException: Installation error: UniViewer's version UniViewer300 is lower than UVMS (401)
 at com.orsyp.request.compatibility.CheckVersionRequestHandler.execute(CheckVersionRequestHandler.java:39)
 at com.orsyp.request.compatibility.CheckVersionRequestHandler.execute(CheckVersionRequestHandler.java:21)
 at com.orsyp.request.AbstractRequestHandler.handle(AbstractRequestHandler.java:176)
 at com.orsyp.central.server.DispatchHandler.handleRequest(DispatchHandler.java:262)
 at com.orsyp.central.server.DispatchHandler.dispatch(DispatchHandler.java:128)
 at com.orsyp.central.server.UniWorker.dispatch(UniWorker.java:204)
 at com.orsyp.central.server.UniWorker$2.run(UniWorker.java:187)
 at com.orsyp.central.server.UniWorker$2.run(UniWorker.java:185)
 at java.security.AccessController.doPrivileged(Native Method)
 at javax.security.auth.Subject.doAsPrivileged(Unknown Source)
 at com.orsyp.central.server.UniWorker.doWork(UniWorker.java:185)
 at com.orsyp.central.server.CentralServerAdapter$1.run(CentralServerAdapter.java:268)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)


In the univiewer.log, there is no significant error message:
|2012-05-24 15:10:33,328|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.KmeleonStartUp|connect.type=web 
|2012-05-24 15:10:33,330|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.KmeleonStartUp|components.server.url=http://casplda02:8080/univiewer_webconsole_4.0.03_all_os 
|2012-05-24 15:10:33,348|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.universe.WebImplementationProvider|opening connection... 
|2012-05-24 15:10:33,349|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.universe.WebImplementationProvider|getting output stream... 
|2012-05-24 15:10:33,349|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.universe.WebImplementationProvider|writing request... 
|2012-05-24 15:10:33,352|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.universe.WebImplementationProvider|getting response code... 
|2012-05-24 15:10:33,355|DEBUG|http://casplda02:8080/univiewer_webconsole_4.0.03_all_os|javawsApplicationMain|com.orsyp.kmeleon.universe.WebImplementationProvider|response code = [200]
################################ 

Patch level detected:Univiewer Management Server 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :Cannot log in to Univiewer Management Server using the Univiewer WebConsole.
Environment:
OS: All
OS Version: ALL OS
Cause:
Cause type:
Defect
Root Cause: This is a defect due to the use of a system property in the web application (webapp), which is shared by all these applications versions..
Resolution:
The issue is fixed in Univiewer Webconsole and Management Server V4.0.09 and above.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.0.0
Additional Information:
Workaround :
N/A