On the Token Server Web interface, the agent still appears in the list of subscribed agent although it is stopped.

Document ID : KB000087071
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
No error.

Patch level detected:Sysload Token Server
Product Version: Sysload 5.8.0

Description :On the Token Server Web interface, the agent still appears in the list of subscribed agent although it is stopped.
Token cannot be manually released. It does not appear in the "Outdated tokens" list
Environment:
OS: All
OS Version: All supported OS.
Cause:
Cause type:
Configuration
Root Cause: The agent was not stopped in a proper manner and was therefore unable to release its token.
Resolution:
- Restart the agent (it will then retrieve the exact same token)
- Stop the agent properly (it will then release its token)

Fix Status: No Fix

Additional Information:
Workaround :
N/A