Reporter Server cannot be upgraded to 4.0.16 with non-root users

Document ID : KB000086683
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
    Partial installation log:
########################################################################
List of the instances of product Reporter (version higher than 3.0) already installed on this machine:
1) Nodename="REP4" Installation directory="/orsyp/Reporter/REP4"
: 1

Upgrade the instance REP4 installed in /orsyp/Reporter/REP4 (y/n) [n] : y

#--------------------------------------------------
# ---> ERROR:
# -------------------------------------------------

-----> You have to be owner of reporter directory to use this procedure (admin of instance is univa).
Cannot continue.

#--------------------------------------------------
# Procedure aborted.
# -------------------------------------------------
########################################################################

Patch level detected:Reporter 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :The upgrade of Reporter server to version 4.0.16 does not work with non-root user.
 
Environment:
OS: All
OS Version: All
 
Cause:
Cause type:
Defect
Root Cause: Reporter server version lower than v4.0.16 does not support installation with non-root user.
 
Resolution:
If you wish to install Reporter v4.0.16 with non-root user, use the installation procedure and not the upgrade one.

Fix Status: No Fix
 
 
Additional Information:
Workaround :
N/A