EEP process does not detect a resource file, and the job stays in event wait

Document ID : KB000086997
Last Modified Date : 14/04/2018
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Error Message :
No error.

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :EEP process user has access to the folder but does not detect a resource file. As a consequence, the job will stay in event wait.
OS: All Unix
OS Version: All
Cause type:
Root Cause: Dollar Universe was started before adding the user in question into the system group.
-If possible, stop your Dollar Universe.

-Log in with the user in question.

-Check if the user is already part of the system group by running the command "id". If it is already part of the group, please restart your Dollar Universe.

Fix Status: No Fix

Additional Information:
Workaround :