Condition on File Resource is not detected on network disk.

Document ID : KB000084667
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

On Windows, conditions on file resources are not detected if the files are on the network.
Environment:
OS: Windows
OS Version: All Windows
Cause:
Cause type:
Configuration
Root Cause: This is related to the system user defined in the Windows Services: Local System does not have the permission on network paths.
Resolution:
In order to configure the File Resource properly, you must
- Use UNC path to the file (\\server\folder\...\file)
- Change the user used of the Windows services in charge of checking the resource

Dollar Universe 6: only the service in charge of external events ("EEP" service) needs to be started with a user that can access the network.

Dollar Universe 5:
- The Launcher ("ORD" service)
- The Supervisor ("SUR" service)
- The service associated with the submission account
 all need to be started with a user that can access the network

Fix Status: No Fix

Additional Information:
Workaround :
N/A