Dollar Universe doesn't start.

Document ID : KB000086961
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the uxioserv.log file:

######################
2012-11-26 11:00:00 : file open error 24 /path/COMPANY/exp/data/u_fmsb50.idx 
###################### 

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :Dollar Universe doesn't start.
Environment:
OS: All Unix
OS Version: all
Cause:
Cause type:
Configuration
Root Cause: After a system issue, a brutal stop of the machine or a kill of the Dollar Universe process, some files can be corrupted.
Resolution:
-Stop Dollar Universe.

-Check that all the processes have correctly stopped.
ps -ef | grep ux
No uxioserv processes should remain alive for this company.

- Rename the universe.log file as: universe.log_old

-Launch the following command :
$UXMGR/ux_vrf_rgz_rst > $UXLEX/reorg.log

-Restart Dollar Universe.

The issue is still present? If yes please create a new incident and send us the following:
- universe.log file
- reorg.log file
- ls -l command result

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A