License shows up as invalid

Document ID : KB000085294
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
In UniViewer Console, via the UniViewer Management Server's Node Settings view, under "Licenses":
License will display as "Invalid"

Patch level detected:Univiewer Console 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :License applied to UniViewer Management Server via UniViewer Console shows up as invalid.
Environment:
OS: All
OS Version: Any OS
Cause:
Cause type:
Configuration
Root Cause: The license requested is missing the suffix "_MgtServer" for the UniViewer node name. This is a common oversight; users will enter the UniViewer Management Server's host name as both the node name and host name when requesting a license. By default, the suffix "_MgtServer" is added to a host name to make a unique node name for the UniViewer Management Server, though this can be changed at the time of installation.
Resolution:
When requesting a license, please include the entire UniViewer Management Server node name, including the "_MgtServer" suffix if applicable. The full name of the UniViewer Management Server can be found in the top right corner of the UniViewer Console view, under the user's name.

Fix Status: No Fix

Additional Information:
Workaround :
N/A