Dollar Universe node cannot be reached under some VPN connections.

Document ID : KB000086800
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
A pop up window from UVC will say:
##############################
The server cannot be reached: ServerException - connect: error creating socket to hostname/port_number
##############################

Patch level detected:Univiewer Console 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :Dollar Universe node cannot be reached under some VPN connections.
 
Environment:
OS: All
OS Version: All
 
Cause:
Cause type:
Configuration
Root Cause: The ports required by Dollar Universe / Univiewer Console may be blocked by firewall , or in use by other programs.
 
Resolution:
Be sure all the necessary ports are opened.

Fix Status: No Fix
 
 
Additional Information:
Workaround :
N/A