Event on a SP Analyst Agent are not displayed (on the Console or in SP Monitor).

Document ID : KB000085675
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the Collector log file (sldlmd.log):
##########################
Evt - *** Client not responding: 'Management Server (alerts v1)' Pid=<PID> '<NODE_NAME' (<IP_ADDRESS>:<PORT>)
##########################

Patch level detected:SP Analyst Agent for Unix 5.50
Product Version: Sysload 5.5.0

Description :Event on a SP Analyst Agent are not displayed (on the Console or in SP Monitor).
Environment:
OS: All
OS Version: All
Cause:
Cause type:
Configuration
Root Cause: The SP Analyst Agent can't contact the Management Server on that port and address.
Resolution:
The address and the port that appear in the log has to be checked from a network point of view.

If there is a firewall, it might be necessary to have a fixed port instead of a dynamic port on the Management Server. In that case the following parameter has to be set:
[Listener]
Listener=
:


Fix Status: No Fix
 
Additional Information:
Workaround :
N/A