SPA Agent for Oracle on Windows x64 can't be installed

Document ID : KB000086714
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
 An error popup may appear saying: :
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sldor_config.exe - Application error
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The application was unable to start correctly

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Patch level detected:SP Analyst Agent for Oracle 5.60 (Windows)
Product Version: Sysload 5.6.0

Description :SPA Agent for Oracle on Windows x64 can't be installed
Environment:
OS: Windows
OS Version: all Windows 64bit
Cause:
Cause type:
Configuration
Root Cause: The Oracle client is not installed or it corresponds to the 32bit version of the client.
Resolution:
Install the 64bit version of the Oracle client if you system is a Windows 64bit

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
Additional Information:
Workaround :
N/A