Engines not Starting

Document ID : KB000086925
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the universe.log file:
############################
<< 2013-07-13 11:10:03 0007084/uxstratm /UxEnv_LoadUniverse /134459202 - UxXmSecurityInitialize
<< 2013-07-13 11:10:04 0007084/uxstratm /u_io_callsrv_gen /000000000 - Error connecting IO server on host [FRAGPAR30CD02]: (WinSock): Connection refused
<< 2013-07-13 11:10:04 0007084/uxstratm /u_gelog1 /000000000 - Unable to get logical name S_CODNOEUD (API returns error -1)
<< 2013-07-13 11:10:04 0007084/uxstratm / /134460986 - %UNI_-E-U_UENV0101, This Company is unknown
<< 2013-07-13 11:10:04 0007232/UniAutoCmd /_StartService /000000000 - CallNamedPipe on \\.\pipe\CompanyUN0001_SELL_PROD_universe Failed
 2013-07-13 11:10:04 0007232/UniAutoCmd /_StartService /000000002 - The system cannot find the file specified. 
<< 2013-07-13 11:10:04 0007232/UniAutoCmd /_StartService /000000000 - Check service UN0001_SELL_PROD_universe
<< 2013-07-13 11:10:04 0007232/UniAutoCmd /_StartService /000000000 - FAILED
 2013-07-13 11:10:04 0007232/UniAutoCmd /_StartService /-000000001 - ?? (-1) ??
############################# 

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :The Supervisor and the Launcher engines can't be started.
Environment:
OS: Windows
OS Version: All Supported.
Cause:
Cause type:
Configuration
Root Cause: The windows services of these 2 engines are started by domain users, and as indicated in the error messages, there is a problem with the definition of these domain users.
Resolution:
- Please use another domain users that are correctly defined on your system and domain.
OR
- Please apply the following procedure:
- Check that the "Universe" service is started.
- check with your system administrator if the ID and password are correct for this domain user
- edit again the account information in the "connection" section, in the properties of both Dollar Universe services.
- If this domain user is associated to user service for Dollar Universe and If you changed the password for this domain user, please restart the user service after redefining the password also for this one.

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A