A user with role "SV Power" does not have access to any reports.

Document ID : KB000007971
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

A user with role "SV Power" does not have access to any reports under the "Reporting" tab on the left navigation pane in DevTest Portal.
To reproduce the problem, do the following steps:

  1. Log into DevTest Portal by using the built-in user named "svpower" which has role "SV Power"


  2. The three reporting options("CAI Top N and Metrics", "Testing" and "Virtual Services Metrics") are grayed out and a balloon with "Access Denied" message appears when hovering over one of the reporting options(DevTest 9.0 and 9.1)


    Or the three reporting options can be clicked but "Access Denied" error message appears after clicking one of the reporting options(DevTest 9.5, 9.5.1 and 10.0.0)


Environment:
DevTest 9.0, 9.1, 9.5, 9.5.1 and 10.0.0
Cause:

This is a known problem in DevTest 9.0 9.1, 9.5, 9.5.1 and 10.0.0.
This problem was solved in DevTest 10.1.0.

Resolution:

A workaround is only to log into DevTest Portal by using the "admin" user.
An upgrade to DevTest 10.1.0 is one of the solutions.
Please contact CA Support if using earlier releases.