A user is getting an error trying to print a report from CA Output Management Web Viewer 12.1. All other users can print ok.

Document ID : KB000045807
Last Modified Date : 14/02/2018
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Symptoms: 

A single user is getting an error trying to print a report from CA Output Management Web Viewer 12.1.  All other users can print ok.  They receive the following error message:  Another report action is already in progress. You have to close or cancel that report action or wait for it to finish before continuing with this report action.

Cause: 

The Web Viewer ActiveX control was not downloaded and registered on the user's machine.

Resolution:

Refer to the following tech docs for how to download and register an activex control.

TEC599295 How else might I get the ActiveX Control for Web Viewer 12.0/12.1 on user machines?  

TEC604803 Deploying the ERM Webviewer v12.x ActiveX Control ERMHelper2AX.ocx file on Windows 7 machines