A single user is getting an error trying to print a report from CA Output Management Web Viewer 12.1. All other users can print ok. They receive the following error message: Another report action is already in progress. You have to close or cancel that report action or wait for it to finish before continuing with this report action.
The Web Viewer ActiveX control was not downloaded and registered on the user's machine.
Refer to the following tech docs for how to download and register an activex control.
TEC599295 How else might I get the ActiveX Control for Web Viewer 12.0/12.1 on user machines?
TEC604803 Deploying the ERM Webviewer v12.x ActiveX Control ERMHelper2AX.ocx file on Windows 7 machines