A problem has been fixed where the windows agent crashes due to network problems during a file transfer

Document ID : KB000084766
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
20151123/104542.609 - Unexpected exception occured, Agent forces a trace.
20151123/104542.609 - -------------------------------------------------------------------------------------------------
20151123/104542.609 - PCX Address 0000000000BC6610
....

A problem has been fixed where the windows crashes due to network problems during a file transfer.

The following lines can be found in the log of the agent:

20151123/104542.609 - Unexpected exception occured, Agent forces a trace.
20151123/104542.609 - -------------------------------------------------------------------------------------------------
20151123/104542.609 - PCX Address 0000000000BC6610
20151123/104542.609 - Current Socket 00000000010DFCD0[156.58.184.69 - TRFPROD]
20151123/104542.609 - oldSockets : 2
20151123/104542.609 - Socket table:
20151123/104542.609 - socket[0] 00000000010D31D0[ - ]
20151123/104542.609 - socket[1] 00000000010BF470w23-uc4-3 - UC4_V9#CP001
20151123/104542.609 - socket[2] 00000000010DFCD0[********* - TRFPROD]
20151123/104542.609 - ----------------
20151123/104542.609 - U0009909 TRACE: Input area - 0x0000000000305E30, 00032768
00000AF0 0D0A4069 66204E4F 54202572 6574636F >..@if NOT %retco<
00000B00 64656D73 6725203D 3D203020 474F544F >demsg% == 0 GOTO<
00000B10 203A4D53 4741424F 52540D0A 40657869 > :MSGABORT..@exi<
00000B20 74202572 6574636F 6465250D 0A3A4D53 >t %retcode%..:MS<
00000B30 4741424F 52540D0A 40656368 6F204154 >GABORT..@echo AT<
00000B40 54454E54 494F4E20 2D205543 343A4A4F >TENTION - UC4:JO<
00000B50 424D4553 53454E47 45522066 61696C65 >BMESSENGER faile<
00000B60 640D0A40 6563686F 204A4F42 20656E64 >d..@echo JOB end<
00000B70 65642077 69746820 52455443 4F444520 >ed with RETCODE <
00000B80 25726574 636F6465 250D0A40 6563686F >%retcode%..@echo<
...
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: Network issue during filetransfer
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s):  Windows Agent 

Automation Engine 11.2.2 - Available
Automation Engine 11.1.4 - Available
Automation.Engine 10.0.8 - Available
Additional Information:
Workaround :
N/A