A Notification email is not sent out to a Group mail address.

Document ID : KB000004827
Last Modified Date : 14/02/2018
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Issue:

Notification emails are not sent out to a Group mail address for Internal Activities.

Cause:

ALLOW_INTERNAL_GROUP_NOTIFY is not set to "Yes" in NX.env file.

Resolution:

Run the following commands to install or change the variable.

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v yes -a pdm_option.inst 

 

To avoid losing the change when you run pdm_configure, please run the above command with the '-t' flag as follows: 

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v yes -a pdm_option.inst -t 

After running the above commands, restart the Service Desk service to take effect the change.