A newly installed agent will not start and there are no logs created in the log directory.

Document ID : KB000046033
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue:

A newly installed agent will not start and there are no logs created in the log directory.  The file nohup.err contained the following message:

unable to read raw key material

 

Environment:  

Workload Automation AE - 11.3.x

Platform - Linux, Unix, Windows.

 

Resolution:

The error message "unable to read raw key material" suggests a missing or damaged cryptkey.txt file from the agent's directory.  Regenerate the file via the as_config command or copy the file, in binary mode, from a working system using the same encryption.  Then the agent should be able to start. 

 

Additional Information:  

https://docops.ca.com/ca-wla-ae-wcc/11-4-2/en/reference/ae-commands/manage-security#ManageSecurity-as_configCommand--ManageEncryptionKeysandPasswords