A job that launches an .exe remains in status Running on Windows

Document ID : KB000086076
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
N/A

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :A job hangs while running. The processes are still running on the server which could cause other jobs to abort without any job log.
Environment:
OS: Windows
Cause:
Cause type:
Configuration
Root Cause: A job is getting hung because it executes another program(ex: program.exe).
Resolution:
The workaround consists on adding the command "call" when calling the program program.exe.
For example:

call program.exe

The solution consists on investigating with the Application Vendor/Support why the program.exe does not complete, probably the parameters transmitted are not correct or the program needs to be launched in Interactive mode instead of Batch mode.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010
Additional Information:
Workaround :
N/A