A few dashboards in CABI Jasper for Spectrum do not load

Document ID : KB000103524
Last Modified Date : 27/06/2018
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When running the dashboards in CABI Jasper they are not loading but do not present an error.
This is generally caused by large amounts of data.
By default our dashboards will show a months worth of data, for most customers this is too much.
Patch 10.02.03.PTF_10.2.331 sets out to resolve this issue.
The fix is scaling back the time the dashboards show from a month to only a week.
Contact CA Support for this patch.