A critical internal problem forced the ESP dSeries Server to shut down.

Document ID : KB000004060
Last Modified Date : 14/02/2018
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Issue:

A critical internal problem forced the ESP dSeries Server to shut down.

Cause:

Tracelog showed that there was an influx in the java heap memory usage.

The issue could be caused by different factors, one of them may be a situation when a job's email notification with attached spool file was trying to deliver a spool file too big.

Resolution:

Avoid using email notification where attached spool file might take a big size, or constrain the spool file size with the

Maximum email attachment size in MB

parameter in the DE Admin/Topology/'Server Shared Parameters'.