A command fails with the error "Fatal error reading General table"

Document ID : KB000085339
Last Modified Date : 14/04/2018
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Issue:
Error Message :
In the the output of the command the following message may appear:

#############
Fatal error reading General table
#############

On the universe.log, the following error may appear:

The error:
|ERROR|X|uni|pid=8736.8368| htonHandshakeAuthent | o_ReadILocal_OWLS returns error [-99]

means that the file <duas_dir>/data/exp/local/USERNAME.key can not be read, that means that it is either locked or the permissions are not correct for the user SYSTEM in Windows.

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :A command dollar universe like uxset fails with the error "Fatal error reading General table"
Environment:
OS: All
OS Version: All
Cause:
Cause type:
Configuration
Root Cause: The Dollar Universe IO server is busy and can't respond /data/AREA/local/USERNAME.key are not correct.
Resolution:
In the Dollar Universe settings, via the Univiewer Console, please increase the following parameters:

1/ "Milliseconds between two network connection attempts" ---> Put 2000

2/ "Maximum number of connection attempts" ---> Put 5

In case the issue appears systematically when launching the command line as a specific submission account, called USERNAME, please apply the following procedure

1. Remove / rename the file /data/AREA/local/USERNAME.key

2. Then retry the command, the file .key should be recreated and the command should work fine.

For a definitive solution to this problem you should apply the latest patches on Windows system and eventually VMware.

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A