A broken UDB connection to a syslog server can cause processing delays on the Gateway.

Document ID : KB000005297
Last Modified Date : 14/02/2018
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Issue:

A broken UDB connection to a syslog server can cause processing delays on the Gateway.

 

 

Cause:

A log Sink configuration with an external syslog Server may cause Gateway processing delays if the defined UDB link of the syslog Server is not reachable. The Gateway stop processing while it tries to reach the syslog Server.

The ssg log of the Gateway /opt/SecureSpan/Gateway/node/default/var/logs/ssg_0_0.log shows following messages in such situations:

 

com.l7tech.server.log.syslog.impl.MinaManagedSyslog: Syslog connection attempt failed 

Resolution:

Verify that the correct UDB link to the syslog Server has been configured on the Manage Log/Audit Sinks or disable the Log Sink.

Verify that the syslog Server can be reached from the Gateway.

Additional Information:

This problem will be addressed with a Software solution within one of our future releases.