A blank page is displayed after uninstalled a hotfix

Document ID : KB000008359
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

After uninstalled a hotfix, a blank page is displayed when accessing to WebView.

Resolution:

Clear the cache on Enterprise Manager:

1. Stop the Enterprise Manager
2. Delete all directories / folders in <EM_HOME>/product/webview/configuration (do NOT delete the config.ini)
3. Delete all directories / folders in <EM_HOME>/product/enterprisemanager/configuration (do NOT delete the config.ini)
4. Delete all contents in <EM_HOME>/work
5. Clear the appropriate browser cache
6. Start the Enterprise Manager