9.3.3 PDF reports missing graphics (show cross icons) when SSL used

Document ID : KB000093194
Last Modified Date : 27/04/2018
Show Technical Document Details
Issue:
the NFA 9.3.3 printed reports or mailed report have no charts ( red cross icon instead)
When the NFA connections were defined to use SSL and an CA certificate .
 
Environment:
NFA 9.3.3
SSL with Certificate Authority
Cause:
The connections between the NFA console server and the Certifier Authority ( MS 
Active Directory) are locked by a firewall .
MS IIS server cannot validate the certificate revocation date required by the NFA Pdf
chart function .
So , charts are locked .
Resolution:
a patch have been created from the defect DE302412 :
NFA_9.3.3.PTF_9.3.3.06.zip

For 9.3.8 , install the patch :

ftp://ftp.ca.com/pub/netqos/product_patches/NFA/9.3.8/NFA_9.3.8_PDF_HTTPS_DE346944PTF_002.zip

this patch is included in NFA 9.5 .