500 - INTERNAL SERVER ERROR on NFA 9.x opening Protocol Names, Protocol Groups, Reporting Periods,Time Filters,Custom report -> New

Document ID : KB000044682
Last Modified Date : 14/02/2018
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Issue: 

Opening URLs which were ending with .ASP in NFA throws "500 - INTERNAL SERVER ERROR". Note: The error may also be “404 Page not found in some instances”

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Buttons that have caused the error.

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Environment:  

Windows

Cause: 

This may be because, either parent paths is not enabled in ASP or ASP is not installed.

Resolution:

Follow these steps to Enable Parent Paths:

NOTE: This only needs to be done on the NPC server and NFA master console if these are distributed.

    RDP to the NFA Master Console

   Access the Internet Information Services (IIS) Manager from the administrative tools

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Highlight your computer Host Name and double click on ASP from the middle screen to modify properties

 

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    Modify the Behavior property for: Enable Parent Paths from False to true

 

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No iisreset or reboot needed. Pages will display properly immediately.

Additional Information:

If the problem still persists after running above commands or if you face any additional problems during above commands, please contact CA Support.