500 - INTERNAL SERVER ERROR on NFA 9.1.x new server installs.

Document ID : KB000003888
Last Modified Date : 14/02/2018
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Issue:

After installing the new NFA 9.1.x application, if you click the various buttons below on the web Console you may run into the following error:

Figure 1

This seems to occur on Windows 2008 R2 servers with NFA 9.1.x. Where the problem is caused by IIS 6.0 with the ASP setting "Enable Parent Paths" parameter being set to False by default. In IIS 5.0, the ASP parameter is set to Enabled by default.

Buttons that have caused the error.

Figure 2

Figure 3

 

Resolution:

NOTE: This only needs to be done on the NPC server and NFA master console if these are distributed…

  1. RDP to the NFA Master Console 

  2. Access the Internet Information Services (IIS) Manager from the administrative tools

    Figure 4

  3. Highlight your computer Host Name and double click on ASP from the middle screen to modify properties

    Figure 5

  4. Modify the Behavior property for: Enable Parent Paths from False to true

    Figure 6

    Figure 7

  5. No iisreset or reboot needed. Pages will display properly immediately.