After an upgrade of a master and remote agent on the same box, jobs will not run on the remote agent. The following errors are displayed in the awapi_start.log file:
231 Error number from open pipe 2.
334 Check that the API server is running.
Note: If the following line follows these errors, it represents normal functionality:
Do the following:
- Stop the master, remote agent, and RMI server.
- Delete all files in the status directory of both master and remote agent.
- Restart processes.
Further StepsLook for errors in the AgentService.<time stamp>.log file. Search the Knowledge Base for more information on those errors. If you find errors, which you cannot resolve, send the AgentService.<time stamp>.log file to Automic Support.