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Introduction:
How to Disable, sending email message on SC-request SLA Breach
Background:
In CA Service Catalog(SC), you can set an SLA on a service option.
When a request for that service option has been created, the SLA is activated.
When the SLA breaches, a message is being send.
The question then is: How to Disable, sending that email message?
Environment:
Windows
Instructions:
The answer to this is:
1. Login to the SC UI with spadmin-role user
2. Goto Administration>Events-Rules-Actions>Rule list
3. Open Request SLA Alerts
>> Two rules appear:
a. When a Request SLA Instance is violated
b. When a Request SLA Instance is warned
4. Disable a and b from within this list.
Or
5. Open 3a (click on it)
And the rule details show: Email Alert for Violated Request SLA
5a. Disbable this one
5b. And repeat this for 3b.
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